Cititech Social

Client guide

From your invitation to your first post.

Use your own login to manage content in the workspace you have been invited to. Contact your workspace administrator if you need access or a different role.

1. Join your workspace

Open your workspace invitation email and complete the account setup. Sign in, then use the workspace selector to choose the client workspace you want to work in.

If the invitation has expired, ask the workspace administrator for a new one. If you have forgotten your password, use the password reset link on the sign-in page.

2. Connect a channel

Workspace administrators can manage channel connections. Open Channels, choose the social network and follow its authorisation screen. Check the account or Page name and the requested permissions before approving.

For Instagram accounts linked to a Facebook Page, use the Instagram via Facebook connection. You need the appropriate access to that Page on Facebook.

3. Create a draft

  1. Choose Create and select the channels for your post.
  2. Add a caption and upload your own photos or video, or select media you already own from the library.
  3. Check the preview for each channel and adjust the caption, media and channel settings.
  4. Save a draft if you want to finish later.

A draft stays in Cititech Social until you choose to send or schedule it. Saving a draft does not publish a post.

4. Review and publish

Check the selected accounts, caption, media and any network-specific controls. Submit for approval if your workspace role requires it. Members with publishing access can send immediately or schedule the post for a chosen time.

Check the workspace’s time zone when scheduling. Open the publishing status afterwards and resolve any reported error before retrying.

5. Manage your access

Workspace administrators manage members and their roles in Settings > Members. Disconnect a channel from Channels when you no longer want the workspace to publish to it.