Support
Help with your workspace.
For client access and service support, email [email protected]. Include your workspace name and a description of the problem.
Never email social network passwords, access tokens or API keys. If you share a screenshot, hide private messages and sensitive details.
How do I get an account?
Cititech sets up client workspaces by invitation. Contact us to arrange access. Existing clients can ask their workspace administrator to invite another team member through Settings > Members.
I cannot see a workspace or publish a post
Check the workspace selector and ask the workspace administrator to confirm your membership and role. Some members need approval before their posts can be published.
A social account will not connect
Check you are signed in to the correct network account and have permission to manage the selected account or Page. Review the network’s authorisation screen before approving. Send support the error message and network name if the problem continues.
Why can I not publish publicly to TikTok?
TikTok public publishing is not yet enabled. Current testing uses designated sandbox accounts and private posts. See the TikTok guide. Do not change a public client account to private for testing.
A scheduled post failed
Open the post’s status and note the error. Check that the connection is still active and that the media and audience settings are supported. Tell support the workspace, channel, scheduled time and error message.
How do I disconnect or delete my data?
Follow the data deletion instructions. For privacy questions or a data request, email [email protected] from the address associated with your account.